Frequently Asked Questions:

  • To date MyRenalCare is live at the Wessex Kidney Centre. If you are a patient at this centre you can register here.

  • MyRenalCare is a Web App – a web site. You don’t need to download it. It can be used on any personal computer, tablet or smartphone that is connected to the internet.

    92% of patients say it is easy to use, with the oldest user to date being 96 years old.

  • Already compliant with UK information security and information government standards which are some of the most stringent in the world (DTAC and GDPR compliant). For more information see here

  • No. MyRenalCare augments the existing relationship between clinicians and their patients, it is one of several types of interactions. Patients using MyRenalCare can proactively contact their clinician at any time should they feel the need and clinicians can schedule phone/video calls or face to face to appointments as they feel is appropriate. Usage to date shows that for stable patients, clinicians have chosen to make up to 75% of consultations virtual.

  • MyRenalCare is highly flexible and can integrate with most systems. To date MyRenalCare has already been integrated with Vital Pulse (a renal EHR)

    We are open to integrating with any other system so please do get in touch to discuss further

Having problems accessing MyRenalCare? See below for most common issues

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